Annual Holiday is a Bliss. This year i decided to rejuvenate & re-energize myself at nearby Hill Station. Some people feel that over-spending on Hotel Room is a waste of money. In my opinion, it is important to book a good resort to enjoy very few days you get once in a year from hectic schedule therefore i always select 4 star or 5 star resort for my short holiday.
Normally, i book resort directly because any booking through agent or intermediate means sub standard treatment at resort. Based on my friends recommendation this time i decided to book hotel room through MakeMyTrip. I finalized Deluxe Room of 4 star resort for particular date after reading some reviews on web about resort. The best part was that MakeMyTrip.com was providing “Best Price Promise” on Hotel Booking. According to Cambridge Dictionary definition Best Price is the Lowest Price that a buyer can pay something for. Basically, it implies price protection i.e. Price will not go lower then what buyer is paying currently. In short, i was promised Lowest Price. I paid approx Rs 5800 (Including Taxes) for 1 night. There was no discount offered by MakeMyTrip.com on booking. I happily booked resort and was looking forward for my Holidays.
Normally, after booking we don’t tend to re-visit or cross check pricing part. All the research on pricing part is done before booking. After 1 day, just out of curiosity i checked the rate of same room type for same date in same resort. To my utter surprise, i found that MakeMyTrip.com was offering discount of 15% on the amount paid by me i.e. same room type in same resort for same date was available @ Rs 5000. I was zapped, loss of approx Rs 800 in a single day despite advance booking.
I decided to take this up with MakeMyTrip.com & registered complaint. Despite multiple mail exchanges with MakeMyTrip.com and Phone Calls, Customer Support Executive was not ready to accept the Best Price Promise given at the time of booking. According to him, Best Price change daily on MakeMyTrip.com then what is the relevance of Best Price, if it change daily. It was quite painful to deal with this guy and at the same time i was cursing his English Teacher. After some tough talking, i received following definition of “Best Price” from MakeMyTrip.com through email
“Best price promise means wherein the deals/discounts are applicable on the fare reflecting on MakeMyTrip website“. I can’t stop ROFL, after reading the new definition of Best Price from MakeMyTrip.com I will be sending this revised definition for updation in Cambridge Dictionary.
Jokes apart, Despite being reputed online travel portal & Market Leader in travel space “MakeMyTrip.com” refused to honor “Best Price” Promise. In the end as a customer, i felt cheated and have decided not to book through MakeMyTrip.com in future. I can conclude following points for my readers.
1. MakeMyTrip.com is cheating customers by promising “Best Price”. It is quite unfortunate that MakeMyTrip.com is not honoring “Best Price” on its own site. I am not comparing rates with other websites like Yatra.com or for other dates. I understand that rates may vary on different days i.e. weekdays or weekends but for same date, same room type & on same website the price is reduced by 15% in 1 day despite Best price promise.
2. Customer is being penalized for booking in advance. Ideally customers booking in advance get low rates but its reverse on MakeMyTrip.com It simply means that customers who booked in advance were idiots.
3. Last but not least, you cannot trust pricing of MakeMyTrip.com specially Hotel rates on MakeMyTrip.com
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