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Peoplecert ITIL-4-Practitioner-Release-Management - ITIL 4 Practitioner: Release Management Exam First-grade Exam Dumps Free

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Peoplecert ITIL-4-Practitioner-Release-Management Exam Syllabus Topics:

Topic
Details

Topic 1

Service Design: This section of the exam measures the skills of IT Release Managers and covers the principles and practices involved in designing services and products that are practical, useful, and aligned with stakeholder expectations. It focuses on ensuring that services are designed in a way that they can be effectively delivered and supported by the organization and its partners.

Topic 2

AI and Automation: This section of the exam measures the skills of IT Operations Managers and addresses the use of AI and automation in delivering IT systems and applications that align with user needs. It ensures that software releases meet quality standards, are delivered on time, and stay within budget, using modern tools and intelligent technologies.

Topic 3

Change: This section of the exam measures the skills of DevOps Engineers and focuses on how to manage and control changes within IT environments. It includes planning, executing, monitoring, and communicating changes to ensure minimal disruption while keeping stakeholders informed about the progress and impact of changes.

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Peoplecert ITIL 4 Practitioner: Release Management Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
A service provider is reviewing its release management practice. It has been found that most releases meet their objectives and are delivered on time. However, teams and organizations using the service provider's services are complaining that sometimes software updates interrupt their work during peak business hours.
What should the service provider do to improve the release management practice by applying the 'collaborate and promote visibility' guiding principle?

A. Ensure an excellent user experience
B. Optimize the practice for the value streams
C. Do not overcomplicate the practice
D. Review the effectiveness of release models

Answer: A

Explanation:
The 'collaborate and promote visibility' guiding principle in ITIL 4 emphasizes working with stakeholders to ensure transparency and alignment with their needs. TheITIL 4 Practitioner: Release Management document advises:"Applying the 'collaborate and promote visibility' principle involves working closely with stakeholders, such as service consumers, to understand their needs and ensure releases do not disrupt their operations, thereby ensuring an excellent user experience"(Section 5.1).
* The issue is that updates interrupt work during peak hours, indicating a lack of collaboration with users to understand their schedules and needs.
* Option A (Ensure an excellent user experience) directly addresses this by implying collaboration with users to schedule releases at non-disruptive times, aligning with the principle.
* Option B (Review the effectiveness of release models) is an internal activity and doesn't directly involve collaboration with stakeholders.
* Option C (Optimize the practice for the value streams) focuses on value stream efficiency but doesn't specifically address user collaboration.
* Option D (Do not overcomplicate the practice) is unrelated to the collaboration principle.
The correct answer is A, as ensuring an excellent user experience through collaboration directly applies the principle to address the issue.

NEW QUESTION # 19
Which activity of the 'release model development and improvement' process is used to standardize the preparation of release instances?

A. Release model review and development
B. Product architecture and service relationship analysis
C. Release management approach review and development
D. Release execution

Answer: A

Explanation:
The release model development and improvement process aims to create and refine standardizedmodels for releases. TheITIL 4 Practitioner: Release Managementdocument explains:"Release model review and development involves defining and standardizing the structure, contents, and schedule of releases to ensure consistency in the preparation of release instances"(Section 3.2.2).
* Option A (Release management approach review and development) focuses on the overall practice approach, not specifically the preparation of release instances.
* Option B (Release model review and development) directly addresses standardizing the preparation of release instances by defining repeatable models.
* Option C (Product architecture and service relationship analysis) is a supporting activity to understand dependencies, not to standardize release preparation.
* Option D (Release execution) is the process of deploying a release, not developing or standardizing models.
The correct answer is B, as it directly relates to standardizing release preparation through model development.

NEW QUESTION # 20
A service provider is receiving poor feedback from customers about releases of updates to a software product.
A review has shown that releases are often delayed or have to be repeated due to a lack of information about their impact on business processes and on other IT systems. The service provider is reviewing the value streams involving the software releases. Which step of the value stream analysis should the service provider use to understand the required information and dependencies?

A. Reflecting on the 'as is' value stream map
B. Creating a 'to be' value stream map
C. Identifying the scope of the value stream analysis
D. Identifying the workflow steps

Answer: A

Explanation:
Value stream analysis in ITIL 4 helps identify inefficiencies and dependencies in processes like release management. TheITIL 4 Practitioner: Release Managementdocument notes:"Reflecting on the 'as is' value stream map allows organizations to understand the current state, including dependencies and impacts on business processes and IT systems, which can reveal gaps in information that lead to delays or failures" (Section 4.3).
* Option A (Creating a 'to be' value stream map) focuses on designing the future state, which comes after understanding the current state.
* Option B (Reflecting on the 'as is' value stream map) is the correct step to understand current impacts and dependencies, identifying the root cause of delays and repeats.
* Option C (Identifying the scope of the value stream analysis) is an initial step but doesn't directly address understanding impacts.
* Option D (Identifying the workflow steps) is part of mapping but doesn't emphasize reflection on impacts and dependencies.
The correct answer is B, as reflecting on the current value stream map helps uncover the missing information about impacts.

NEW QUESTION # 21
What automation tools should be used to help a release manager understand how the organization's services are related to one another?

A. Enterprise architecture tools
B. Analysis and reporting tools
C. Monitoring and event management tools
D. Work planning and prioritization tools

Answer: A

Explanation:
Understanding service relationships is critical for effective release management, especially to assess the impact of releases. TheITIL 4 Practitioner: Release Managementdocument states:"Enterprise architecture tools help release managers understand the relationships between services, applications, and infrastructure, enabling better impact analysis and dependency mapping for releases"(Section 4.2).
* Option A (Analysis and reporting tools) focuses on performance metrics, not service relationships.
* Option B (Work planning and prioritization tools) aids in scheduling, not understanding service dependencies.
* Option C (Monitoring and event management tools) is used for real-time performancetracking, not structural relationships.
* Option D (Enterprise architecture tools) is the correct choice, as these tools map out service relationships and dependencies, helping the release manager plan releases effectively.
The correct answer is D, as enterprise architecture tools are designed for this purpose.

NEW QUESTION # 22
A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

A. The release management practice will ensure that new service features are available to users to mitigate the service provider's risks.
B. The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
C. The release management practice will ensure that new service features are available to the service operations team to reduce business losses.
D. The release management practice will ensure the quick use of improved services after new service features have been made available.

Answer: D

Explanation:
The purpose of the release management practice in ITIL 4 is to make new and changed services and features available for use by ensuring a controlled and efficient release process. According to theITIL 4 Practitioner: Release Managementdocument, the purpose is defined as:"The purpose of the release management practice is to make new and changed services and features available for use"(Section 2.1). This focuses on delivering value to service consumers by enabling them to use improved or new services quickly and effectively.
* Option A focuses on the service operations team performing tests, which is part of the release process but not the primary value perceived by service consumers.
* Option B mentions reducing business losses for the operations team, which is an internal benefit, not a direct value for consumers.
* Option C aligns directly with the purpose: "the quick use of improved services after new service features have been made available" reflects the consumer-facing value of release management- ensuring they can benefit from new or improved services promptly.
* Option D focuses on mitigating the service provider's risks, which is a provider-centric benefit, not a consumer-focused value statement.
Thus, the correct answer is C, as it directly addresses the value to service consumers by emphasizing the availability and usability of improved services, aligning with the ITIL 4 definition of release management's purpose.

NEW QUESTION # 23
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