Home Loan Experience with HDFC Ltd.

Today i will share my worst experience till date i.e. availaing Home Loan from HDFC Ltd. As i mentioned earlier also HDFC Ltd. and HDFC Bank are 2 different entities and many people fall in this trap considering both are same…I also had very good experience with HDFC Bank so i decided to go ahead with HDFC but soon i came to know that both are different…Alas till that time it was too late…

As posted in my previous blog i evaluated 5 lenders but sole criterion for selecting HDFC Ltd. was that they were biggest and oldest lender…My personal philosphay is to go with Market Leader and u will not face any problem but unfortunately i was wrong this time…

I took the loan from Marathalli Branch in Bangalore and on fateful day when i visited this branch 1st i met a gentlemen Mr Niranjan who is branch head of this branch….He passed me the no. of DSA (Direct Selling Agent) Mr. Vinod & told me to coordinate with him….I called Vinod and he seems to be very nice person…He was very sweet during 1st interaction and promised me he will help end to end in this process & i just need to sit back and relax…Usually these DSA’s besides helping in Home Loan process also help in other activities like doc notarization, e-stamping etc. at your door step only…My 1st advice pls select your DSA very carefully and from reference only becoz like Wives they can also make your life Heaven or Hell :). Anyways I told Vinod that i will be late from office, he told for him customer is GOD and he can come at midnight also for business…I fell flat with his customer friendly approach and thought i have landed in right hands…That day he came at 10 PM in night and since i already had list of docs required for loan processing, i handed over complete set to him…During informal conversation he told me some health problems his family is facing (Which i think was cooked up to gain sympathy)….While leaving he told that he will let me know in 2-3 days on my exact loan eligibility and correctness of docs…Also to add i was applying for pre-sanctioned loan.

To my surprise next day i received call from him and he told all docs are in place for loan processing and now i just need to submit the processing fees (PF) which was approx 11k plus…He told he will come in the evening & will collect the cheque..I told him to waive this off as i have heard that usually HDFC waive off processing fees…He told me that now it is not possible but still he will chekc with his senior and confirm me the same…

Same day evening i received call from him and he told that he tried to convince his boss but now HDFC does not waive off the PF…I said OK u can come and collect the cheque same day late evening..He also assured that if i will tell him single case of PF waiver he will refund the same from his pocket to me. He also promised i will get sanction letter in max 2-3 days time….I gave him PF cheque same day evening and which was encashed next day…

This was beginning of my troubles…just after cheques encashment, DSA stopped taking my calls….i used to call him numerous times, dropped so many SMS but he never used to call back and respond back…Whenever i tried from my other mob no or landline no. he used to pick up call and apologize for not picking up call from my mobile no. with him…After that he stopped picking up call from my other no’s also so i need to find out innovative ways to reach him like call from PCO, friends mobile etc…

Anyways after many follow ups i got my sanction letter which took approx 10 days time..I was about to finalize 1 deal which was basically a transfer case (pre-registration) and there were some queries from Builder and Seller for which i called this person numerous times in 2 days but he didn’t pick up call…Evantually i lost the deal as no one waits for too long…

Before proceeding just to add that call centre of HDFC is good for nothing they are just pre-recorded human beings who will tell you to call your respective branch…The problem with branch is they never pick up call….Once i visited Marathalli branch and complain about this to Mr Niranjan..He told me it is not the case, I gave him LIVE DEMO and i called branch no. in front of him only which landed at reception…The receiving telephone was on mute and receptionist was busy in some other work..The branch manager was speechless..

Anyways coming back to main topic…At last i managed to finalize property and after too much struggle with DSA, i put everthing in place (90% efforts were mine only)…I visited branch multiple times and at last i finalized date for registration…I informed and took confirmation from HDFC before informing to seller as seller was suppose to flew from Delhi for same….I kept asking HDFC on status of cheques and they kept assuring me that cheques will be ready on D-day..DSA keep on telling me that have faith in GOD…I wondered cheques have to be issued by HDFC, if they only dont know status then how GOD will help..Anyways finally D-day came and Seller flew from Delhi and to my utmost shock…i was informed cheques are not ready….It was the last thing which i expected from HDFC…But i knew that i have to bear the brunt of taking wrong decision…I reimbursed airfare and hotel stay to seller…

Finally my cheques came after 3 days and i took xerox to be doubly sure that they are phsically present in branch…One day before registration, Marathalli branch gave me mobile no of 1 lawyer and informed he & 1 more HDFC executive will accompany us for registration..I called lawyer and he promised to meet me at 10 AM in marathalli branch….

On day of registration i along with seller reached Marathalli Branch at 9:45 AM and when branch opened at 10:15 AM..more surprises were waiting for me…I was told neither lawyer nor HDFC executive is coming for registration…As before registration i was suppose to go to Sellers Home Loan Bank (15 Km from marathalli) and then had to reach registrar office for registration before 3 PM as suggested by my lawyer so i was feeling jittery…Finally branch manager Mr. Niranjan told me that he has called my DSA and he will accompany me…He reached at 11:30 and we rushed to complete everything on time…FInally we managed to complete all formalities just in time..Thanks to my luck and bangalore traffic….

Since i had submitted around 15 original docs to HDFC Ltd..So i requested HDFC to issue acknowledgement regarding the same else i didn’t have any proof regarding the same. They were hesitant to issue the same and gave some or another excuse for same…I escalated to info.bangalore@hdfc.com and then to Mr Sujit (Operation Head) but again no revert..FInally when i escalated to Mr Nagendra (Regional Head), i received call from marathalli branch and they agreed to issue the acknowledgement letter…I felt as i as if i have climbed Mount Everest.

Recently i also came to know that they have increased Spread to 5.75% for New customer for 30 Lac to 75 lac band…When i called them to increase my spread also their executive told me to deposit approx 20k for same…It is gross violation of directives of National Housing Bank which has directed all HFC’s to charge uniform rate to both old and new customer…

I regret for my 1st bad decision in life and this post is just to make others cautious in their approach while dealing with HDFC

I am listing down my learnings with HDFC Ltd.

1. HDFC has different standard for different customers..Which is very unfair though they claim to be fair with all…For few customers they waive off Processing fees but charge whereever they can…

2. They have different interest rates for Old and New customer depending on Spread of customer…Which is a gross violation of directives issued by National Housing Bank (Pls click on following URL for  same)

http://www.nhb.org.in/Regulation/pol%20cir-44.pdf

3. Pls insist on acknowledgement on HDFC letter head of original docs submitted by you with HDFC..They are very reluctant to share the same..I had to escalate to Regional Head to get the same else they keep giving 1 excuse or another for not issuing it

4. Before finalizing the date of registration, kindly insist on xerox of cheques in the name of seller

5. Select ur DSA through reference only..it is as imp as selecting right life partner

6. HDFC don’t reply to email queries (i sent it on info.bangalore@hdfc.com but never received any revert till date)

7. Contact us section on www.hdfc.com is not working from last 6 months or so..I myself is trying the same on regular basis

8. Call Centre of does not know anything about your loan account..They will only refer u to the home branch

9. No one picks up calls in branch

10. There is no grievance redressal mechanism in HDFC Ltd.

Update Nov 12, 2012: Recently i visited HDFC for part pre-payment of my Home Loan, They told me to fill Prepayment Request Letter. Basically this form captures complete information about your source of fund (Source of amount  being paid for Part Pre-Payment of Home Loan). The HDFC executive also asked for last 6 months statement of Bank Account, from which i am issuing a cheque for part pre-payment.

I failed to understand the logic behind this move i.e. asking for last 6 months statement…I am issuing a cheque from the account, which is debited every month to clear EMI, Account is solely in my name and lastly, there is no penalty on part pre-payment irrespective of source of fund then Why should i provide my last 6 months statement to HDFC? I protested and refused to provide the statement then HDFC executive accepted my part pre-payment without 6 months statement.

Its an intrusion into the privacy of an individual becoz without any purpose HDFC is asking for your bank account statement. HDFC should not be concerned about source of fund and should only interfere to extent of recovering the amount due irrespective of its source. Hope someone will provide the logic behind this move on this forum.

Copyright © 2011-2012 Nitin Bhatia. All Rights Reserved.

About the Author Nitin Bhatia (180 Posts)

I am a Blogger, Credit Counselor, Reviewer and Author of write ups on Real Estate, Personal Finance, Financial Planning, Home Loans, Marketing & Current Affairs. I write blogs for leading web portals in India.


  • Iamsri

    I am just about to get a loan from HDFC Ltd in Pune because the seller has his loan with HDFC too. Can I take it from your experience that HDFC Ltd would be better than their bank branches?

    • Nitin Bhatia

      Just to clarify that any lead generated from HDFC bank branch is processed by HDFC LTD only. The experience shared by me is of HDFC Ltd not of HDFC Bank as HDFC Bank is not into Home Loan Business…Earlier HDFC Bank took over Centurion Bank of Punjab (CBoP) & they are currently only serving existing home loan customers of CBoP…

      As i always suggest, its better to take Home Loan from Banks like SBI, AXIS, ICICI etc rather Home Finance Companies (HFC’s) like HDFC Ltd, LIC etc becoz Bank’s Home Loans are linked to Base Rate and governed by RBI whereas HFC’s set their own BPLR or RPLR, which are less scientific compared to Base Rate.

      • Iamsri

        Thanks Nitin, valuable suggestion.
        I now have the time (token-MOU-wise) to consider other banks, in 10 days HDFC would become the default.

      • Dileep

        Even I am facing the same problem.Can you send me the mail id of Nagendra ?My mail id is discover.dileep1@gmail.com

        • Nitin Bhatia

          Pls check ur mail box

  • Ravi

    Is there any way we can escalate to NHB about diff interest rates being charged by HDFC with old and new customers.

    • Nitin Bhatia

      Dear Ravi,

      You may send a written complaint to NHB at following address

      National Housing Bank
      Department of Regulation and Supervision,
      Core 5A, India Habitat Centre,
      Lodhi Road, New Delhi – 110 003.

      The Complaint can also be e-mailed at crcell@nhb.org.in

      Thanks in advance
      Nitin Bhatia

  • Suresh

    Hi Nitin,
    I am facing similar problems with HDFC and as expected the one and only Mr.Sujit looks to be a non-functional Ops Head. Can you give me the email id of Nagendra ?

    rgds,
    suresh
    suresh.1977@gmail.com

    • Nitin Bhatia

      Pls check your mailbox

      • Ashutosh

        could you please give me email id of nagendra also ? My mail id is – ashutosh.on.chat@gmail.com

        • Nitin Bhatia

          Pls check ur mailbox

          • Deepak

            Hi Nitin,

            I’m also facing similar issues. Can you please pass on the email id of Mr Nagendra?
            Thanks in advance.
            My email id is deepak.bits@gmail.com

            • Nitin Bhatia

              Pls check your mail 

              • Rithesh Shetty

                Hi Nitin,

                I am facing similar issue. HDFC sucks. Can you please send me Nagendra’s email id.

                Thanks,
                Rithesh
                rithesh_shetty@yahoo.co.in

                • Nitin Bhatia

                  Pls check your mail.

                  • muthukumar

                    I Too facing many problems. I have home loan account Kasturiba road branch, Could you provide me email id and contact numbers whom I have to contact to solve the issues. my email id is ylmk_2000@yahoo.co.in

                    • Nitin Bhatia

                      Pls check your mail

                    • Selvaraj

                      I also face the same issue. Please share the email id of nagendra. My Email id is selvaraja1980@gmail.com

                    • Nitin Bhatia

                      Pls check your mail box

                  • pravin

                    Facing similar issue can you please share my Nagendra’s email id.

                    Thanks

                    Pravin
                    multiweave@gmail.com

                    • http://www.nitinbhatia.in/ Nitin Bhatia

                      Pls check your mailbox. Tks

                    • Amit

                      Please send me also Nagendra’s email Id. my email ID khari.amit@gmail.com

                      Thanks

                    • http://www.nitinbhatia.in/ Nitin Bhatia

                      Pls check your mail box

                  • hari

                    similar problem HDFC sucks. Can you please send me Nagendra’s email id.

                    Thanks Hari
                    harikrish83@gmail.com

                    • http://www.nitinbhatia.in/ Nitin Bhatia

                      Pls check your mail.

                  • Guru

                    Hi Nitin,

                    I am facing few issues with servicing of my home loan with hdfc. Could you please share Mr Nagendra’s email id? My email id is guru0404@yahoo.com

                    Thanks

                    • http://www.nitinbhatia.in/ Nitin Bhatia

                      Pls check your mail.

  • Vishal

    The HDFC has its own discriminating calculations and varies from time to time.
    I am sharing my experience, I have home loan which is not fully disbursed even now as the property is under construction.
    Method: From 01 August to 30 September 2012, the HDFC Ltd. Calculated loan based on following method:
    Total Disbursement : Rs 9,00,000
    Total Principle paid : Rs 2,847
    Total Prepayment : Rs 1,30,000 ( 18 July 2012 )
    Total Outstanding Amount : Rs 900000 – Rs 2857 = Rs 8,97,153
    Total EMI = Rs 12,106 based on outstanding amount of Rs 8,97,153
    Loan term balance in months = 94 Months from 01 August 2012 due to prepayment of Rs 1,30,000

    Method 2: From 01 October to Present, the HDFC Ltd. Calculated loan based on following method:
    Total Disbursement : Rs 12,00,000
    Total Principle paid : Rs 13,681
    Total Prepayment : Rs 1,30,000 ( 18 July 2012 )
    Total Outstanding Amount : Rs 1200000 – Rs 13681 – Rs 130000 = Rs 10,56,319
    Total EMI = Rs 14,254 based on outstanding amount of Rs 10,56,319
    Loan term balance in months = 120 Months from 01 October 2012

    • Nitin Bhatia

      You may visit HDFC and ask them how they have calculated the principal and interest component.

  • Vipon Sharma

    Sir,
    I want to take home-loan for construction of first-floor of my
    house. I need 5 lacs. I can manage money from my ppf etc. But I have
    been suggested that after getting 20% rebate on interest my overall
    intt. will be reduced. For example, ROI = 10% then after 20% rebate on
    intt. paid, my effective intt. will be 8% . Further this 8% will be
    earned by me on my non-used amount ( by keeping non-used amount in ppf
    etc ) which otherwise would have been used if no home-loan is taken.
    Hence actual intt. is 0% only. Advice is that no loan is good than
    home-loan.
    I am now in a fix over whether I should take home-loan or not. Kindly
    advise me by giving elaborate reply. I can manage my finance otherwise
    also.

    with regards,

    Vipon sharma

    • Nitin Bhatia

      Till the construction is completed, you will be paying only Pre-EMI i.e. Simple interest on loan amount. Pre-EMI’ is not eligible for any deduction u/s 24(b). It becomes eligible for deduction u/s 24(b) in the year of completion. From the year of completion you can claim total Pre-EMI paid as tax relief for next 5 years in 5 equal installments.

      After construction is completed, you can claim tax relied on Principal & Interest Paid amount paid every year:

      1. Deduction on principal amount
      You can get tax relief on your principal amount only if it is borrowed from recognized lender. Claim can be made for principal amount of housing loan together with other expenses such as registration fee; stamp duty etc from the financial year in which events like purchase, reconstruction, completion etc occurs. However you will not be eligible for tax relief, if principal amount is repaid before construction of your house. If you paid after completion of construction, you can claim maximum of Rs 1 lakhs in a year to deduct from your taxable income under section 80(c).

      2. Deduction on Interest paid
      You can avail tax relief for interest paid along with your monthly EMI. You can claim your interest deduction up to Rs 1, 50,000/- .However, you need to either acquire or complete construction of property within three years from the end of the financial year in which loan is taken. Tax relief can be enjoyed if you could not occupy the house due to your business or employment and your house is not let out during the year. If property is self occupied then you cannot claim tax relief on interest component.

      In your case, Your actual interest cannot be 0% as calculated by u therefore i will not advise you to avail Home Loan and if u can manage finances on your own then its more beneficial for u.

      Thanks & BR
      Nitin Bhatia

  • XXXX

    HDFC website has this info:
    PRE CLOSURE / FULL PREPAYMENT CHARGES :
    There shall be no incidence of Prepayment charges in the event a loan is preclosed (prepaid) in full out of own sources of the borrower.
    Any prepayment from sources other than own sources (*) shall be subject to a prepayment charge of 2.00% of the outstanding amounts being so prepaid (such amounts shall include all amounts prepaid during the given financial year).
    You shall be required to submit copies of your Bank Statements or any other documents that HDFC deems necessary to ascertain the source of prepayment.
    (*) The following is an indicative list of sources other than own sources.
    Sources other than Borrowers’ own sources would include:
    Loans availed from various sources such as from employer, refinance facility, HDFC, other financial institutions for other purposes (whether or not linked to any security, including of mortgage of the property financed), relatives, friends or family members who are not co-borrowers.Payment from Sale of property financed either directly or through internal adjustment of another customer’s loan.Third Party chequesSurrender of property to developer

    • Nitin Bhatia

      Above clause is applicable only for for Fixed Rate Home Loan. For Variable/Adjustable rate Home Loan there is no prepayment charge irrespective of source of fund. HDFC shud not be concerned about source of fund therefore should not ask for statements to prove source of fund.

      Thanks & BR

  • Anandondotnet

    HI NITIN,
    THANKS FOR YOUR POST. I WAS ABOUT TO PAY MY CHEQUE TOMMOROW. LUCKILY I THOUGHT OF CHECKING MOD FEE AND GOT YOUR SITE’S LINK. DROPPED PLAN OF TAKING LOAN FROM THEM. PLEASE SUGGEST LIC OR IDBI OR ANY OTHER BANK WHICH WOULD BE BETTER FOR LOAN FOR CONSTRUCTING  HOME.

    • Nitin Bhatia

      I will suggest SBI or Axis Bank

  • Anupam Mazumdar

    HDFC Home Loans may be rated the best, but both HDFC Bank and HDFC are worst in providing services for auto and home loans. Their executives are not at all competent as compared to ICICI or any other private banks. If you go to their branch to get multiple things done, they hesistate just like SBI.
    At this age of online transactions, they cannot provide an online option of pre-payments when even SBI is providing.
    Their initial processing of home loans is worst in service. In my case, i had to do multiple complaints at the highest authority to get things done in time and even i ended up paying a penalty to the builder, because of a delay in home loan disbursement.

    Policy wise: Their interest rate attracts very much and give an initial advantage, but as an when RBI decreases Repo or Reverse Repo, they do their revisions after a delay and sometimes do not do at all as compared to ICICI or other, which ultimately nets as a loss to the customer. But when RBI increases the REPO or Reverse REPO, they are the first one to increase them.

    HDFC does not have any tie-ups with any orgranization to waive off important processing fees which might help the end customers. ICICI and SBI are far better in these respects.

    I from my personal opinion, will not suggest any one to go in for a Home Loan or Auto Loan from HDFC or its sister concerns.

    Regards
    Anupam Mazumdar

  • Sudarshan

    Hello Nithin,

    I am facing similar problems as what people are facing in the feeds. Please provide me the Email ID of Nagendra.
    My Email- Sudarshans85@yahoo.co.in

    Thanks and Regards,
    Sudarshan

    • Nitin Bhatia

      Pls check your mail id

  • Pankaj

    Hi Nitin,

    I have availed home loan along with my wife from ICICI, with my wife being the main applicant and myself a co-applicant. The Home Loan EMI is being deducted from my Wife’s salary account as she is the main applicant. Kindly let me know what all documents should be presented/submitted for tax exemption for the applicant and the co-applicant.

    Also, in the budget 2013 govt. has introduced a TDS of 1% which will be deducted on properties having value more than 50 lakhs. My flat costs around 56 lakhs. However i wanted to check if the TDS is applicable on the property value or registration value of a flat.

    Regards,
    Pankaj

    • Nitin Bhatia

      You need to submit a declaration form with your respective organizations mentioning the % of exemption availed. If the ownership % is not mentioned then it should be 50-50 else in the same proportion of ownership. Your HR can provide the declaration form.

      If u have already purchased or registered then TDS is not applicable otherwise its applicable on the Value of the property.

  • Lipi

    I’m also facing the same problem and wish to escalate to mr narendra. Please provide me with his email address. My email is lipianalyst@yahoo.com

    • Nitin Bhatia

      Pls check your mail

  • Divyanshu

    Hi, Could you pls. provide the email ID of Mr. Nagendra, my mail id is divyanshu_gupta@yahoo.com, I wish i had read your blog a bit earlier :(

    • Nitin Bhatia

      Pls check your mail id

  • svdath

    I am having similar issue with Sahakarnagar branch. Can you mail me Mr.Nagendra’s mail id. My mail id is svdath@yahoo.com

    • Nitin Bhatia

      pls check your mailbox

  • Manish

    Please send me email id of Mr. Nagendra on manish.bhoge@gmail.com

    • Nitin Bhatia

      Pls check your mailbox

  • natraj

    Hi Nitin,

    I have a smiliar issue with HDFC and i am NRI customer with them..i am sick and tired of calling them from USA everyday. Can u give me email id of chennai regional head so that i can escalate this issue asap? my email id natraj_btech@yahoo.co.in

    • Nitin Bhatia

      Apologies but i don’t have contact details of Chennai regional head

  • jeffykeral

    HDFC Ltd the blood suckers….I got similar experience and after I paid the processing fee they played well in crooked way finally I made complaint to obudsman and all the heads of HDFC

    Thank God later I received a sound amount of loan from nationalized bank within short of time without any hurdles.

  • Neha

    Can we share and make a list of trustable/tested DSAs?

    • Nitin Bhatia

      its an unorganized field so not feasible as of now.

  • Vinay

    Hi Nitin,

    Having a nightmare with these guys. Exactly the same situation. Can you please share Mr. Nagendra’s email id?

    Thanks
    -Vinay

    • Nitin Bhatia

      Pls check your mail box.

  • Arindam Das

    Hi Nitin

    Thanks for sharing your experiences. I currently face the same issues with prepayment, HDFC just refuses to accept my prepayment, giving some excuse or the other.
    What I wanted to know are these two things:

    a. Is there a way that I can add my loan account to my HDFC bank account through netbanking? This will help me prepay the loan without the help of these bloodsuckers.

    b. How do I know what is the exact outstanding principal? My loan account online does not show this. Another ploy by HDFC so discourage prepayment.

    Thanks!
    Arindam

    • Nitin Bhatia

      HDFC cannot refuse pre-payment. If its from own source then nor prepayment penalty but if funding from 3rd party then with pre-payment penalty you can pre-pay. To answer your queries

      (a) You cannot prepay through net banking. Only EMI can be paid through Net banking

      (b) You need to contact HDFC for principal outstanding else you can download emi calculator from following link and check principal outstanding with the help of same

      http://www.nitinbhatia.in/home-loan/emi-calculator/

  • Aritra De

    Hi Nitin,

    I am having a lot of problems getting the disbursement cheque.
    As a result, even I had to pay the agreement penalty clause to the seller of the house. Even worse, the seller has planned to call off the deal if he does not get the money by this weekend.

    The Sahakarnagar branch never picks up the phone and nothing gets done.

    I would like to escalate this to a competent higher authority.

    Can you mail me the mobile number, designation and e-mail id of Mr Nagendra such that my home loan fiasco gets over soon. My e-mail id is indiaisgr8@gmail.com

    Thanks,
    Aritra

    • Nitin Bhatia

      Pls check ur mail id

  • KK

    great source of information and inspiration. I am also having trouble with HDFC. Can you send me the email id of Mr Nagendra at kittuskk@gmail.com thanks much!

    • Nitin Bhatia

      Pls check your mailbox

    • jaya

      Did mailing Nagendra speed up the process at HDFC. Kindly share your experience

      • http://www.nitinbhatia.in/ Nitin Bhatia

        After i wrote to Mr Nagendra, i received call from his office next day and within 1 week my complaint was resolved.

  • Aneesh Nair

    Hi Nitin,
    Recently I also had a bad experience with HDFC. I was trying to get a list of documents held by the HDFC with respect to the home loan I availed from my them. I was surprised by the attitude of HDFC, wherein they refused to issue the document as asked by me. They were giving me the list of documents in a plain white paper with an acknowledgement that “they received the aforesaid documents forwarded by me” written in hand. They are out rightly denying me to provide the list of documents in their letter head.

    Can you please help me with the situation? To whom should I approach. What are the options I have? I need this document to shift the loan from HDFC to my employer. I am based in Delhi and availed loan from Delhi.

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Pls send a written complaint to their head office in Mumbai through registered post. Address of HDFC is
      Sh Keki Mistry
      HDFC Limited,
      Ramon House, 169, Backbay Reclamation,
      H T Parekh Marg, Churchgate
      MUMBAI – 400 020.

      Also send written complaint to NHB. Format can be downloaded from following URL
      http://www.nhb.org.in/Grievance-Redressal-System/Application-Form.pdf

      Address of NHB is
      CR Cell,
      National Housing Bank,
      NHB Core 5 A,
      India Habitat Centre,
      Lodhi Road. New Delhi- 110003

  • jaya

    We are facing similar situation as you did but still yet to reach the goal. Can you kindly mail your contact details as well as Mr Nagendra to jayasempire@yahoo.com

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Pls check your mailbox

      • Priyesh

        Hi Can you please share email IDs of Mr. Nagendra, I am a victim too of this branch. agrawal.priyesh@gmail.com

        • http://www.nitinbhatia.in/ Nitin Bhatia

          Please check your mailbox

  • Pratik

    Very nice blog indeed. very much informative. Could you please mail me the email id of Mr Nagendra to my id : noentryplz@yahoo.co.in.
    I feel like reading all ur blogs now itself.
    Even I am suffering the same problem from HDFC for home loan. Especially the service in Bangalore is horrible.

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Thanks for liking my blog. Pls check your mailbox.

  • Rajesh Dikshit

    I had a my query resolved thru Mr. Govind – Head of Business Development, works towards solving the problem

  • Saleem

    Hi Nitin, Almost the same case… Pls share the mail ID of Mr.Nagendra at saleempasha@ovi.com
    Thanks!

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Pls check your mailbox

  • Harendra

    Email ID of Mr Nagendra Please

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Pls check your mailbox

      • S Singh

        Hello Nitin,
        Just wondering why so many people have same kind of issues.
        Please share the Mr. Nagendra’s ID to me also. One more thing I can see so many guys are asking for his ID, does not this ring any bells to Mr. Nagendra’s
        about the way HDFC is working.
        Regards,
        S Singh

        • http://www.nitinbhatia.in/ Nitin Bhatia

          Please check your mail. Being a pioneer in industry, HDFC has now become insensitive to customers. Secondly it has more to do with people (staff). In customer facing scenario, its the staff rather organization which is responsible for reputation of organization.

  • Mahendra

    Hi Nitin, I am planning to visit India in February to sell my property in Mumbai. The buyer has spoken to his bank ( ICIC Home Loan) to settle my home loan with HDFC directly, so when I visit Mumbai I can get the sells agreement done without loosing much of time then.
    Just wanted to understand the process –
    How can buyers home loan bank get the re-payment done to my home loan bank?
    What documentation do I need to provide for the same?
    Is it okay to sign the sells agreement prior to this? beacause the original documents will be handed over to buyers home load bank directly if the process works without having any involvment on my part?
    How do I need to secure my money earned out of this deal, and ensure that paperwork is done correctly in terms of getting NOC from the bank, and settlement letter?
    I know I have asked too many questions but I have no clue how this works as this is the first deal for me.
    Please advise.

    • http://www.nitinbhatia.in/ Nitin Bhatia

      To answer your queries

      1. ICICI Bank will issue demand drafts against your HDFC Loan account to clear your Home Loan. If buyers Home Loan amount is less than your principal outstanding then buyer will issue the cheque against your HDFC Loan amount for balance amount. All these payments will be done on the date of registration.
      2. To initiate the process, you 1st need to sign the Sale Agreement with Buyer. Buyer will provide this Sale Agreement to ICICI Bank for loan processing. You also need to provide Balance outstanding statement and List of Original documents with HDFC to Buyer. Both these documents will be issued by HDFC Ltd. Besides this, you need to provide photocopy of all property documents to buyer at the time of signing sale agreement.
      3. Yes, it is fine to sign Sale Agreement. You should demand atleast 2 Lac – 5 Lac as token amount while signing Sale Agreement. Token amount depend of Total Transaction value.
      4. Your share out of this deal will be paid either by ICICI Bank or Buyer or Both jointly depending on your Principal outstanding and Loan amount of Buyer. HDFC Ltd will issue NOC and release original documents 2-3 week after the Home Loan is closed i.e. from the date of complete payment (normally registration date). You can issue authorization letter to buyer to collect NOC and original documents from HDFC Ltd on your behalf. He can send scanned copy of NOC to you for your reference.

      Hope i answered all your queries. Pls feel free to contact, if you have any other query.

      • Mahendra

        Thank you so much Nitin.

  • Srilakshmi

    Hi Nitin, I have also approached HDFC bank for home loan and faced similar problems. Can you give me Mr. Nagendra’s ID please. Unfortunately, the sales guys dont tell me from which branch they operate from. I was referred to the sales guy by my builder and he is neither available on call. Can you help me please?

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Pls check your mailbox.

  • Krish

    Hello Nitin, Your post is very informative. I took a loan from HDFC, Mumbai 15 years back when purchasing my first house. It was a breeze . Based on that I now applied for an NRI loan at HDFC Bangalore and it is hell. They do not reply to email and never pick up phone. Since I am physically not in India it is becoming extremely difficult to push them.
    Can you please send me Mr. Nagendra’s email ID ?

    • http://www.nitinbhatia.in/ Nitin Bhatia

      I can understand as i have gone through same. Pls check your mailbox, i have mailed you email of Mr. Nagendra

  • Kalieswaran

    Hi Nitin,

    I applied for a HDFC home loan. I paid the processing fees and my loan got approved. But now they are putting many conditions for disbursement of loan, which they didnt say while applying. Now i want to cancel my loan offer. Is there any way that HDFC will refund my processing fee??

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Processing fees is non refundable still you can give a written complaint to HDFC for refund of Processing fees and mention that you were kept in dark on certain conditions therefore case of mis-selling. Based on mis-selling you can request for refund and take acknowledgement of complaint letter from HDFC.

  • Pazhani selvam J

    Hi nitn,
    iam the latest victim of HDFC ltd. Since i had another loan in HDFC ltd (chennai ) 7 yrs ago., i thought they are still doing good.
    Really worst experience with the HDFC ltd Bangalore. Kasturba road branch. its almost 1 month , since i could not receive anything from them.

    Pls share Nagendra id for escalation.
    thanks.
    jpselvam@gmail.com

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Pls check your mailbox

      • vineesh

        Same here. Please share with me too @ s_vineesh@yahoo.com

        • http://www.nitinbhatia.in/ Nitin Bhatia

          Pls check your mailbox

  • Jay Jaykumar

    Hi Nitin,

    I am also a victim of HDFC. Can you please provide me Mr. Nagendra Email id?

    -Thx. Jay

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Pls check your mailbox

  • Anand Devanathan

    Hi,

    I need to escalate total lack of communication from the bank – kindly share the email IDs which need to be used for escalation.

    adevanat@gmail.com

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Pls check your mailbox

      • Amit Bhatnagar

        Can you please share the email address with me? bamit1979@gmail.com

        • http://www.nitinbhatia.in/ Nitin Bhatia

          Pls check your mailbox

  • hdfc

    I am also fedupwith HDFC.
    I submitted all the docs but still telling my application is under process.
    They also encashed the processing fees cheque.
    How to get back the processing fees?

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Processing fees is non-refundable.

      • aman

        processing fee is refundable. before senction the loan if u want to reject your home loan process. just call your executive and mail your credit appraisal.

        they will cut only 1500 rs. rest of amount they will refund you…………

        • http://www.nitinbhatia.in/ Nitin Bhatia

          I beg to disagree. There is not even a single case where Processing fees is refunded by HDFC after the cheque is being en-cashed. Please check following Terms & Conditions available of HDFC website regarding same. It clearly states Processing fees is non-refundable

          http://www.hdfc.com/pdf/MITC_Final.pdf

    • aman

      processing fee is refundable. before senction the loan if u want to reject your home loan process. just call your executive and mail your credit appraisal.
      they will cut only 1500 rs. rest of amount they will refund you.

      • http://www.nitinbhatia.in/ Nitin Bhatia

        I beg to disagree. Please check following Terms & Conditions available of HDFC website regarding same. It clearly states Processing fees is non-refundable

        http://www.hdfc.com/pdf/MITC_Final.pdf

  • hdfc

    they are asking detail like company HR detail.
    Do I need to share these details?
    HDFC sucks.

    • http://www.nitinbhatia.in/ Nitin Bhatia

      They might need for cross verification. You may share the same. Tks

  • Jim A

    My loan processing with HDFC, Kasturba Rd, Bangalore is stuck as well. Your detailed post is very informative. Thank you very much for sharing. I have tried writing to them on the grievance redressal page and now it looks like nothing much is going to come out of it. Can you please share Mr.Nagendra’s email id?

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Pls check your mail id.

  • Arun

    Hi, I am a customer of HDFC and would like to escalate the matter to Nagendra relating to the acknowledgement of the copies. Could you pls share the details to me.

    arun_thl@sify.com

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Pls check your mail id

      • Nil

        Hi Nitin, request you to please share the email ID of Mr S.N.Nagendra at my email ID : guhanils@yahoo.co.in

        • http://www.nitinbhatia.in/ Nitin Bhatia

          Pls check your mailbox. Tks

      • Arun

        Please resend the same Nitin. I seem to have not received the email.

        Thanks a ton!!

        • http://www.nitinbhatia.in/ Nitin Bhatia

          Pls check your mailbox

          • Gopal

            Please send me Mr. Nagendra’s email id ?
            I am being played with some HDFC agents .. huh..
            gopalshankar@gmail.com

            • http://www.nitinbhatia.in/ Nitin Bhatia

              Pls check your mailbox

  • James

    Between SBI, ICICI & HDFC , which one is good one for home loan?

    • http://www.nitinbhatia.in/ Nitin Bhatia

      My vote for SBI

    • Bhavika Patel

      try IDBI, they do not charge you processing fees.

  • William

    I am a victim too! Please send me the email id of: Mr. S. N. Nagendra…
    williamakv@gmail.com

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Pls check your mailbox. Tks

  • Vik

    Hi Nitin,

    I have had quite a terrible experience with HDFC in the last few months and it seems to be headed no where. Could you please share Mr. S N Nagendra’s email ID & contact details on vikrama536@yahoo.in

    Thanks

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Pls check your mailbox.Tks

  • Navin

    Hello Mr.Nitin,

    I am also facing a lot of issues due to DSA & bad service from HDFC. I have taken loan from Pune branch & I am in US. They are hassling for every issue. Could you please suggest on my options?

    Email : navin.bhatia@yahoo.com

    Thanks

  • Amit Bhatnagar

    Kindly share the email address for Mr. S. N. Nagendra? I am going through a horrible experience working with them.

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Please check your mailbox

  • Natarajan

    Dear Nitin

    Refer to your earlier post, I opted to transfer my home loan from LICHFL to SBI after the period of FIXED 3 years and paid 10 months sudden increase of interest from 8.9% to 11.75% in LICHFL. In March, I got cheque from SBI and a week before I received original document from LICHFL. Now SBI is asking to register the MOD (Mortgage) for which I may need to spend nearly 15000 with one full working day. Is this mandatory ? ( I am from Chennai – Tamil Nadu).

    • http://www.nitinbhatia.in/ Nitin Bhatia

      It is mandatory to register MODT. Stamp duty is borne by the Borrower. I have mentioned the same in my post. Thanks

  • Vaibhav Maheshwari

    Nitin, What a useful post. Kindly send email id of Mr. Nagendra to me as well. I want to expose the laid back attitude of HDFC …

    • Vaibhav Maheshwari

      vaibhavinani gmail

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Please check your mailbox.

  • Babu Kanjariya

    HI, Nitin
    I am looking to take Home loan from HDFC bank at Ahmedabad Gujarat about 17 LK but my concern is my salary to low about 15000/- . so HDFC suggest for agriculture land consider for repayment of my loan and I am ready for this. but if agriculture consider interest rate will be 10.75 %. and earlier sales person tell me it will be in 10.25 % but after all verification they told it will 10.75%
    so please suggest it is okay for take home loan on considering of agriculture for repayment or 0.5 % higher interest rate from HDFC. other all bank are denied to considering agriculture. actually this type of scheme available in market ?

    • http://www.nitinbhatia.in/ Nitin Bhatia

      Sorry i could not understand your query completely. If a land is residential than it cannot be considered as agricultural just for Loan purpose. Moreover you cannot avail Home Loan on Agricultural land, you need to convert it to residential by availing DC Certificate or DC conversion i.e. change of land use from agricultural to non-agricultural.

      Moreover loan eligibility will not change with the fact that land is agricultural or non-agricultural.

      • Babu Kanjariya

        HI, actually I am purchasing a Flat in City and taking home loan for the same. and my agriculture land available in town and only considering my other income source from agriculture products. so this type of scheme available in market for Home loan.

        • http://www.nitinbhatia.in/ Nitin Bhatia

          Ok…In this case, HDFC is pitching you Loan against property i.e. agricultural land. It is not Home Loan but loan against property. In short, you will be mortgaging your agricultural land.

  • rhaul

    Sir ji m ne20 tarik ko loan ke liye apply kiya ta 23 tarik komere ghar or office m inquiry aagai..aur 4jun ko bank se SMS file(application) Ka SMS aaya…abi kitne day aur lag sakte he sir 25 din ho gay..m kya kru muge Aap advice de…

    • rhaul

      Hdfc bank m apply kiya he

      • http://www.nitinbhatia.in/ Nitin Bhatia

        agar apko 4 jun to SMS aaya hain to aapka loan 18 jun tak pass ho jayenga. Aap branch mein ja ke ya HDFC Ltd ke call centre per call karke aapni file ka status check kar sakte hain

        • rhaul

          Sir ji muge file band karni he to m kya kru…mere pass sirf file k number he…agent helf nhi kar rha he…Aap advice dene ki kirpa kre…

          • http://www.nitinbhatia.in/ Nitin Bhatia

            Sir aap branch mein written application de sake hain ki aapko aapna Home Loan band karna hain.

  • Mohan

    Hi Nitin,

    This is Mohan from Singapore, currently I’m planning to take loan from HDFC bank – NRI Home loan (Bangalore Kalkere branch).
    I got E-reply from their system, after reading your experience Im stuck now, not sure whether to go ahead or not..!!

    Below is HDFC E-reply:-
    These are your HDFCInstanthomeloans Preliminary E-approval details:

    Chosen Loan ProductHome Loan *Eligible Loan AmountRs. 50,00,000Eligible Tenure10 yearsOffered Rate of Interest as on 09/06/201410.25% (RPLR -6.50%) floating
    RPLR is 16.75%Method of Rate ApplicationAdjustable rate on monthly reducing balance basisEMI for Loan amount and term offeredRs. 66,770Total processing fees payableRs. 11,236 (inclusive of taxes).

    Kindly suggest on above home loan, also kindly give me Mr. Nagendra’s contact.

    thanks a lots..

    • http://www.nitinbhatia.in/ Nitin Bhatia

      I would suggest you to go ahead with HDFC as of now. You may transfer the Home Loan in future. You will not find good experience of borrowers with any particular Home Loan providers. The objective of my post is to highlight grey areas so that others get benefit out of it. While processing Home Loan with HDFC Ltd, Just take care of key points highlighted by me e.g. insist on acknowledgement of original documents submitted etc.

  • bighnaraj

    Hi Nitin, thanks for sharing so many information and i ways ready your comments and tips. I have a question i have taken home loan from HDFC(before i ready your blog) but they havent asked for MOD to me even though the disbursement has happened. Is it because they have forgotten or they have excluded my case

    • http://www.nitinbhatia.in/ Nitin Bhatia

      It is highly unlikely that MOD charges are missed out by HDFC. Another possibility is that instead of executing MODT, HDFC must have put lien on your property to safeguard their interest. If you can let me know the loan amount and breakup of payment made by you to HDFC, i will let u know whether they charged for MODT stamp duty or not.

      • bighnaraj

        Hi Nitin, I Have taken a loan of Rs. 3473450 for 10 years, and the first disbursement of Rs 10,27,035/- is done. I have paid processing fee of Rs 2958 + 500 ST(CERSAI). I remember i they asked me to make an affidavit on Rs 10 stamp paper.

        • http://www.nitinbhatia.in/ Nitin Bhatia

          Your MODT is executed. CERSAI charges paid is towards registering mortgage and MODT.

          • bighnaraj

            Thanks Nitin, Then its extremely cheap and convenient as i don’t have do it any thing other than paying INR 562.

  • sandip mayani

    i have read out yr experiese with HDFC Bank and same problem happen with my one of the client so kindly do favor for following matter

    1 what i should right now to do for my valuable client.
    2 what action we can take for remainng process for disbursement
    3 what action can taken against DSA
    4 DSA replied that file has been rejected as there is problem in valuation of property as constructed on COP

    Appreciates yr quick response

    Thanku,
    Warm Regard,

    Sandip Mayani, Surat, Gujarat
    mayanisandip@gmail.com, mayanisandip@ymail.com
    09428786466

    • http://www.nitinbhatia.in/ Nitin Bhatia

      1. You may complain to Head Office of HDFC in Mumbai, National Housing Bank in Delhi and with Regional Head of HDFC in your area.
      2. I could not understand this query. If the file is rejected then you will not get balance disbursement.
      3. No action can be taken against DSA
      4. If you are sure that file is rejected for frivilous reasons then You can challenge the same in court and may also seek compensation for damages in local consumer court

  • Ravi

    Hi, having problems with HDFC. I need to escalate to S.N. Nagendra. Can you share email address of S. N. Nagendra

    • Ravi

      my email address is ravishankarn@yahoo.com

      • http://www.nitinbhatia.in/ Nitin Bhatia

        Please check your mailbox.

  • Charan

    Hello Nitin Sir, here is my story. I took NRI loan of 32.5lakhs for purchase and contraction of land and I am paying monthly EMI. My brother is taking care of this and so far no issues here. But now I want to make a payment of 5 lakhs as principle amount but my brother says that though you pay advance principle amount the EMI will be the same, what he means to say that EMI will be calculated for 32.5 lakhs instead of 28.5(32.5 minus 5)lakhs, is this true?? Do we need to pay interest for the amount which we already paid? My length of the loan period is 15yrs.

    • http://www.nitinbhatia.in/ Nitin Bhatia

      When you are prepaying,You have 2 options
      (a) Keep EMI same and Loan Tenure will reduce
      (b) Reduce EMI and Loan Tenure will remain same

      Your brothers understanding is not correct. You can check whether your Loan is Daily Rest, Monthly Rest. It is mentioned in the loan agreement. Most of the Home Loans are Monthly Rest therefore If you prepay this month then your principal outstanding will be adjusted w.e.f 1st Aug and don’t worry you will not pay interest for principal repaid by you.

      • Charan

        Thanks for the reply sir. My father checked the agreement documents and also called the bank to find out the exact process. Your reply and the info got from the bank matches. Thanks for your help.

  • Mahesh

    Hi Nitin,

    I am planing to buy a land in Bangalore but i don’t have immediate plan to construct house.
    So i thought to opt for plot loan.
    I can you please help me regarding taking plot lone in good banks.
    I thought to take HDFC plot lone. Please give your input on this..

    Thank you
    Mahesh

    • http://www.nitinbhatia.in/ Nitin Bhatia

      You may go for HDFC but you have to start construction within 5 years.

      • Mahesh

        Can you Please inform what all the precautionary measures i need to take so that
        i dont get into issues you face with HDFC…

        Thank you
        Mahesh

        • http://www.nitinbhatia.in/ Nitin Bhatia

          You may go through my posts on Home Loan.

    • Guest

      Can you Please inform what all the precautionary measures i need to take so that
      i dont get into issues you face with HDFC

      Thank you
      Mahesh