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10 years ago

My experience with MMT:

Recently I took a holiday package from MakeMyTrip(MMT), the booking(my first and last booking from MMT) was done 90 days in advance considering the Dussehra rush, the customer care executive Swetha Ravishankar was very helpful until I made the payment, she promised she will take care of all bookings including hotel, taxi etc., replied to all my emails within hours; I thought I chose the right travel agency for my holiday trip.

To my surprise everything turned negative once I made the full payment. One week before my trip got a call from MMT customer care, saying my booking in Bhoomi Residency(Agra) has been cancelled as the Government sealed that hotel! I called Swetha but she said there is no change in booking. I was not happy with her answer, took the hotel number from internet and checked with them directly. I got the answer that the hotel is not in operation. This time I called MMT customer care, I got the reply that I have to check-in in Bhoomi Residency but stay in another hotel(!). I was totally frustrated, I called Swetha again, this time she said she will check and call me back before 5PM. I waited till 5, no call from Swetha, around 5:15 I called her again, she asked for 30 more minutes. I waited till 6, no call from Swetha. I called again but no one picked the call.

Next day again I tried but no response. I called customer care, they were helpless. Raised a complaint on their website, no action. I had to travel with my family, I will be in deep trouble if something goes wrong, but since I already made the payment(MMT offers only partial refund) decided to take risk(during my trip I went to the first hotel, then they guided me to another hotel which was around 5KM away).

Till the day before my trip I did not have the car detail in which I will be travelling all 6 days. I did not contact Swetha as she already decided not to help. From Customer care I got the car voucher, but the pickup time was mentioned as 12AM. I asked the customer care executive to change it to match my flight arrival time, he put me on hold and tried to contact the car vendor, after few minutes he said the vendor is not picking his call and asked me to contact them directly(!). Hell, is this for what I paid MMT? Later I called the car vendor and fixed the time my own.

The hotel MMT booked for me in Delhi(The Pearl – A Royal Residency) was supposed to be 3 star but in actual it is 1, dirty smelly place in a congested area. Read my review about this hotel in TripAdvisor

So my advise to the readers is: never book holiday trips from MakeMyTrip, better plan your own holiday which will help you save money and also will award memorable holidays.

First prepare an itinerary with the help of wikitravel(or use the one in MMT); second book hotels via popular hotel booking sites(you will get cheaper rates there); third book a local taxi via the hotel(MMT is also doing the same) or Google for local tour operators.

We are choosing package tour to avoid all these headaches but if we are not getting what we have paid for, no point in going with these kinds of lazy irresponsible operators.

Nitin Bhatia
Nitin Bhatia
10 years ago
Reply to  Sunil

Thanks for sharing your experience.

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